常见问题
下单/付款不到/付款失败该怎么办？ |
如果遇到以上的问题请放心，可以联系我们的微信去解决此问题。 微信：MiroLim2000 |
为什么我的包裹还没发货？ |
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发货时间1-3个工作日（不包括周末和公共假期）如超过时间，请联系客服询问详情。 |
订单处理的时间多长？ |
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每个订单处理需要1-3个工作日（不包括周末和公共假期），并且在订单状态更改为‘已发货’后开始计算预计到达时间。 |
你们的产品是无动物实验的吗？ |
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是的！100%无动物实验。因为我们的制造商是不会在任何动物身上做镜片测试。 |
镜片是用什么制作的？佩戴安全吗？ |
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| 我们的镜片是由水凝胶/硅水凝胶和水制成，其中含水量的百分比通常为38%或42%。 是的，镜片通常是安全的并且已获得韩国食品药品监督管理局（FDA)的批准。 但始终需要预防。请阅读我们的佩戴和保养指南了解更多信息。 |
打开货物时，如果镜片卡在瓶子里怎么办？ |
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| 无须担心，不要让此问题掩盖了您收到货物的兴奋感！ 只需按照以下2个简单步骤即可安全地将其取出。 1. 上下左右反复轻轻摇动瓶子，直到镜片脱落。 2. 如果您有隐形眼镜镊子，您也可以用它来取出镜片或者也可以使用棉签，将棉签直接浸入瓶中取出镜片。 请确保非常轻柔地将其取出。 |
平时不戴眼镜应该选择什么度数？ |
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| 请从产品度数选项中选择(0.00)。 |
我有散光可以戴普通镜片吗？ |
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| 如果您有散光但想购买我们的普通镜片，请在下单前咨询您的验光师。 |
我可以获得与网站上所述不同的直径吗？ |
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| 是不可以的，您只可以从网站上的说明中选择直径，因为镜片都是现货供应。 |
什么是月抛镜片？ |
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| 月抛一次性镜片意味着镜片必须在使用一个月后更换。同样的规则适用于日抛、每周抛和年抛的镜片，因为一次性期限是指镜片从密封瓶中取出后的使用寿命。 |
为什么我在产品选项中找不到我的度数? |
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| 如果选项中没有适合您的度数，则表示您的度数暂时售罄。 |
FAQ
| Why is my package not shipped yet? |
The delivery time is 1-3 working days (excluding weekends and public holidays). If it exceeds the time, please contact customer service for details. |
| How long does the order processing take? |
Each order processing takes 1-3 working days (excluding weekends and public holidays), and the estimated arrival time is calculated after the order status changes to 'shipped'. |
Is your product non animal tested? |
yes! 100% no animal experiments. Because our manufacturer does not conduct lens testing on any animals. |
What are lenses made of? Is it safe to wear it? |
Our lenses are made of hydrogel/silicon hydrogel and water, and the percentage of water content is usually 38% or 42%. Yes, lenses are usually safe and have been approved by the Korean Food and Drug Administration (FDA). But prevention is always necessary. Please read our wear and care guide for more information. |
What should I do if the circle lenses stuck in the glass bottle/vials upon receiving? |
Don't let disappointment overshadow how exciting it is to receive your lenses! Just follow the 2 simple steps below to remove it safely. 1. Gently shake the bottle upside down left and right repeatedly until the lenses came off. 2. If you have tweezers for contact lenses you can also use that to take out the lenses. You can also use a cotton bud by dipping cotton bud directly in the bottle to take the lenses out. Please ensure to remove it very gently and softly. |
What power should I choose if I do not wear glasses normally? |
Kindly choose 0.00 (Plano) from the product option there. |
Can I with astigmatism use normal lenses? |
If you are having astigmatism but you wanted to get our normal lenses, please consult with your optometrists before placing your order. |
Can I get different diameter from what is stated in the website? |
No, you can only choose a diameter from what is stated on the website as the lenses are ready stock. |
What is monthly disposable lenses? |
| Monthly disposable lenses means the lenses have to be replaced after a month of use. The same rule applies to daily, weekly and yearly lenses as the disposable period refers to the life span of the lenses after it has been taken out from the sealed bottle. You can keep the lenses unopened until the expiry date stated in the bottle label. |
| Why can't I find my prescription on product option? |
| If your preferred prescription is not available in the list, it means that your prescription is sold out for the time being. |
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